Returns & Exchanges

At RAVPower, we stand behind the quality of our power banks and chargers with a hassle-free 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, our streamlined return process ensures a quick resolution or full refund.

1

Contact Support

Email our customer service team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the item in its original packaging including all cables, manuals, and accessories to ensure a full refund eligibility.

3

Ship the Item

Affix the provided shipping label or use a traceable carrier to send the package back to our designated fulfillment center.

4

Receive Refund

Once our technicians inspect the returned hardware, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing