Frequently Asked Questions
Everything you need to know about your power and charging solutions.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Standard shipping within the United States generally takes 3-5 business days, while international shipping may take 7-15 business days depending on the destination.
What is your return policy for RAVPower products?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do RAVPower products come with a warranty?
Yes, all RAVPower products come with a standard 12-month warranty. You can extend this warranty by an additional 18 months by registering your product on our official website, providing a total of 30 months of coverage.
Are your power banks and chargers safe for my devices?
Absolutely. Our products feature advanced safety systems, including overcharge protection, short circuit prevention, and temperature control, ensuring your devices remain safe while charging at optimal speeds.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order once it has shipped?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.